We have once again received the maximum five-star rating for customer service from independent industry body The Home Builders Federation (HBF).

The annual survey of new home buyers measures customer satisfaction, with the five-star rating only awarded where more than 90% of buyers say they would recommend their housebuilder to a friend. Cala has achieved the award for six consecutive years. In this year’s survey, Cala received a recommend score of 93.2% per cent.

The HBF’s annual survey is one of the most comprehensive, large-scale surveys of its kind in the UK. It provides a trusted benchmark for consumers and quality hallmark for the property industry.

Find out more about customer service at Cala.