Emergency Cover

For the first two years after completion, your new home comes with a Cala Homes warranty and a 24 hour emergency service.

This service is available outside normal office hours including weekends and bank holidays, for two years from completion. It is available to respond in the event of a true emergency, broadly defined as a fault arising in the property which is likely to harm persons or property.

Please do not refer routine enquiries or non-urgent matters to the Emergency Service. The operators will be unable to deal with them and your call may divert resources away from true emergencies. If you have a problem or query which does not constitute as an emergency please contact your Cala Customer Service Department.